We take pride in our craftsmanship. If a product arrives damaged, please email us photos (required) of the damaged component and the box in which it was shipped and notify us immediately (i.e., within the first 15 days of your delivery date) and we will ship you replacements for the damaged parts and issue return shipping for the damaged parts (if we require the damaged parts to be returned).
For non-damaged returns, we must be notified via email within the first 30 days of your delivery date. We will take back the product and issue a full refund of your purchase price, minus the return and the initial shipping cost. All returns must arrive at our receiving location in perfect, unused, and resalable condition. Please notify us via e-mail as to the reason for the return as well as your name, address, order number and name of product purchased. We will then contact you with a Return Authorization # and instructions on where and how to make the return. Please keep all original packaging to make the return.
NOTE: Please allow 15 business days from the time the item is returned to process a refund. Please note credit card refunds may not appear until the following billing cycle.
Your privacy is important to us.
The Way We Use Information – We use the information you provide about yourself when placing an order only to complete that order. We do NOT share this information with outside parties except to the extent necessary to complete that order.We use the information you provide about yourself when placing an order only to complete that order. We do NOT share this information with outside parties except to the extent necessary to complete that order.
Our Commitment To Data Security – To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry: SSL (Secure Socket Layer) While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.